FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Frequently asked questions
Are all products original?
Yes. We only cooperate with reliable suppliers and strive to ensure that all products we sell are original.
How long will it take to receive my order?
Typically, orders are delivered within 1-3 business days from dispatch.
Delivery times may vary during holiday seasons or due to circumstances beyond our control.
What shipping methods do you offer?
For delivery, we use:
- LP EXPRESS
- Omniva
- DPD
Available shipping methods are presented at checkout.
What payment methods are available?
You can pay with:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Stripe
- Paysera
All payments are processed using secure payment systems.
Can I return a product?
Yes. Unused and unopened products can be returned within 14 calendar days of receipt.
More information can be found in our Return Policy.
Can opened cosmetics be returned?
No.
Due to hygiene and health protection requirements, opened or used cosmetic products cannot be returned, except in cases stipulated by law.
How can I contact you?
📞 +370 699 61203
How will I know that my order has been shipped?
Once your order has been handed over to the courier, you will receive an email notification with tracking information.
Are the products suitable for sensitive skin?
Product suitability depends on the specific product composition and individual skin characteristics.
Before use, we recommend familiarizing yourself with the product's composition and instructions for use.
Can I change or cancel an order?
If the order has not yet been processed, please contact us as soon as possible by email info@bebre.lt.
If the shipment has already been handed over to the courier, the standard return procedure applies.
Are my personal data safe?
Yes.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and the laws of the Republic of Lithuania.
More information can be found in the Privacy Policy.
What if I received a damaged item?
If you received a damaged or incorrect item, please contact us as soon as possible by email info@bebre.lt and include photos of the damage. We will assess the situation and offer the most suitable solution.
